Van Haren Publishing: Siam: Principles and Practices for Service Integration and Management
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- Kategoria: tekniikka, teollisuus, , , alakategoria: rakennustekniikka
- Materiaali: Sidottu
- Kustantaja: Van Haren Publishing
- Kieli: englanti
- ISBN: 9789401800259
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- Katseltu: 37 krt
- Suosituksia: 1 kpl
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The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service.